We respectfully request for appointment cancellations or rescheduling services be made 24 hours in advance. We do understand that there are situations when last minute emergencies can arise. However, multiple cancellations by a client with less than 24 hours notice may result in having a credit card on file to charge a cancellation fee in order to rebook a future service.
Traffic, weather or other forces beyond your control might cause you to run late for your appointment. We will do our best to fit your service into the time allotted. Please know that if you are more than 15 minutes late, your service may be modified or a different stylist may have to complete your service. If you are more than 30 minutes late, it may cause us to have to reschedule your appointment completely.
Should your stylist be running behind, we will make every effort to communicate with you in advance to allow you additional time before you arrive to your appointment. If you are ever waiting for more than 15 minutes without any communication from our staff, please do not hesitate to bring that to our manager’s attention. Our goal is to never allow a client to wait more than just a few minutes before you enjoy your service!
Redo’s Requests for Hair Services
Our goal is to ensure you leave the salon looking, and feeling, your very best. If you are unhappy with the results of your service, do not hesitate to tell us! We would like to correct or change anything you do not like before you depart the salon. If you do leave the salon, we ask that any requests for a redo happen within 14 days of receiving the service. Redo requests will be performed by the same stylist, or another stylist at the same level as the original stylist. We apologize, but we can not honor redo requests after the first two weeks as it becomes very difficult for us to determine the cause of the problem you may be experiencing.
If you are unhappy with any product you purchase, bring it back to us! One of our trained stylists will help you select a replacement product that better fits your hair needs. We will gladly exchange the product for the new one, plus (or credit) any price difference. We ask that if you are unhappy with a product that you return it within 30 days of purchase.
Babies & Small Children
If a small child is not receiving a service, we kindly ask that you not bring them to the salon. Clients love to come to the salon and relax, and we want to provide a calm environment. Also, if a client that brings a baby or small child is receiving a shampoo or chemical service, it is impossible for our staff to watch the children while the client is being worked upon.